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Backbase Digital Banking Platform

Backbase services by DVT

DVT partners with Backbase to provide an end-to-end customer engagement banking platform for rapid implementation of digital banking

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What is Backbase

Backbase is an Engagement Banking Platform that powers seamless customer experiences, unifying data and functionality from core banking systems and innovative fintech partners.


Backbase in Under Two Minutes
An Introduction to our Engagement Banking Platform

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Backbase and DVT

DVT is a Backbase Partner with a deep understanding of underlying Backbase technologies. With our large and experienced team, we can support banks in South Africa and beyond our borders into Africa.

With Backbase Engagement Banking Platform we help banks empower their employees, turn prospects into customers, and increase your share of wallet by improving your processes to eliminate friction for both your customers and employees.

One Platform | All Lines & Solutions

DVT can implement and maintain the following Backbase solutions.

Engagement Banking Platform

Backbase for Retail Banking

We help retail banks with a digital-first approach that offers seamless digital banking solutions that your clients will appreciate.

Backbase for Corporate banking

Improve efficiency for your corporate clients with innovative banking solutions for corporate banking and trade finance.

Backbase for SME banking

Implement the Backbase Platform to take the stress out of managing small business owners' finances.

Backbase for Wealth Management

Offer a white glove treatment to your VIP clients with a meticulously designed app where they can manage their portfolio.

Why Backbase



Reduce cost to serve

Improve engagement

Innovate with a complete digital platform capability that integrates with core banking platforms and new Fintech solutions.
Deepen customer loyalty and drive growth through a complete digital engagement solution.


Digital Banking | Deepen loyalty & drive growth

The Benefits of Backbase adoption for Digital Banking

Benefits of engaging DVT for your Backbase Digital Banking Solution

  • Benefit from upgradable and sustainable solutions as well as from the enforcement of best practices for the maintenance of digital customer channels built on top of the platform.
  • Backbase enables the IT teams of the bank by doing the heavy lifting and enforcing best practices in solution deployment.
  • Backbase provides accelerated build strategies with productised capabilities for banking and empowerment of your teams to innovate.
  • The Backbase platform can be scaled across multiple countries using widgets and back-end micro-services.
  • Build and manage tailored customer banking experiences (CX). Create customised client journeys and build on top of the Backbase platform easily without being stuck into one size fits all experiences.
  • Backbase guarantees consistency through using the same technology frameworks, security requirements, and the use of accelerators in the platform like the design system and the experience manager.
  • Reusability of components across segments and channels (example login widget, language widget, payment widget).
  • Backbase platform provides a significant ROI and a solid business case, for single country and multiple countries deployment scenarios. Decrease the TCO of digital channels and operating costs.
  • Improve customer engagement with Backbase’s digital solutions to achieve:
    • a 4x increase in the number of products held by customers
    • 20-30% increase in customer spending,
    • 25-35% reduction in customer acquisition costs

A Scalable and unique solution to improve customer experiences for the financial industry

The Backbase Engagement Banking Platform enables seamless, people-first and omni-channel digital experiences. It allows financial institutions to transform their outdated digital banking services into engaging experiences tailored to each customer.

This unique approach drives self-service and customization, fuels online revenue and turns online channels into a full-service omnichannel platform. Backbase technology has helped global organizations improve their online customer interactions and maximize their customer experience, retention and conversion.

Backbase’s lean, widget-based architecture provides the flexibility and agility banks need to create modern experiences that truly empower business owners and retail customers.

The Backbase Platform

Combining award-winning User Experience with a state-of-the art microservices architecture that is cloud native and optimized for your CI/CD DevOps processes, the Backbase platform is banks’ true innovation solution.

Backbase credentials

More than 100 large financials around the world have benefitted from Backbase’s omni-channel, Digital-First Banking Platform, including ABN Amro, BIAT, BNP Paribas, Deutsche Bank, HSBC, Discovery, ila, I&M, MCB, RBC, Standard Bank, SGBL.


What the industry analysts say about Backbase

Industry analysts continue to recognise Backbase’s front runner position. Backbase is named a leader in the Celent 2020 Modern Digital Banking Platforms report and awarded Backbase four XCelent eXemplar awards for Technology, Functionality, Customer and Service. Celent also named Backbase a leader in Onboarding & Origination Solutions in the 2020 Retail Banking Customer Acquisition Platforms report, awarding Backbase with two XCelent eXemplar awards for Technology and Functionality. Backbase was named a Leader in the Forrester Wave (TM): Digital Banking Engagement Platforms, Q3 2019. The 2019 Ovum Decision Matrix also lists Backbase as the Ultimate Digital Banking Platform Market Leader.